Quality and performance excellence : management, organization, and strategy

Title:

Author:

Evans, James R. (James Robert), 1950-

ISBN:

9780324381320

Personal Author:

Evans, James R. (James Robert), 1950-

Edition:

5th ed.

Publication Information:

Mason, OH : Thomson Business and Economics, c2008.

Physical Description:

x, 502 p. : ill. ; 24 cm.

General Note:

Rev. ed. of: Total quality : management, organization and strategy. 4th ed.

Subject Term:

Toplam kalite yönetimi.

Total quality management.

Added Author:

Evans, James R. (James Robert), 1950- Total quality.

Electronic Access:

Table of contents only http://www.loc.gov/catdir/toc/fy0709/2006940761.html

Available:*

Library	Material Type	Item Barcode	Shelf Number	Status
Searching... Pamukkale Central Library	Book	0055418	HD62.15E93 2008	Searching... Unknown

This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.

Preface

Part 1 Foundations of Quality and Performance Excellence

1 Introduction to Quality and Performance Excellence

2 Frameworks for Organizational Quality

3 Performance Excellence, Competitive Advantage, and Strategic Management

Part 2 Performance Excellence and Organization Theory

4 Quality in Customer-Supplier Relationships

5 Designing Organizations for Performance Excellence

6 Designing, Controlling, and Improving Organizational Processes

7 Tools and Techniques for Performance Excellence

Part 3 Performance Excellence and Organizational Behavior

8 Quality Teamwork

9 Engagement, Empowerment, and Motivation

Part 4 Leadership and Implementation

10 Leadership for Performance Excellence

11 Performance Excellence and Organizational Change

Available:*

Bound With These Titles

On Order

Summary

Summary

Table of Contents