Cover; Copyright Page; Preface; Contents; Acknowledgements; Introduction; Part 1: The Concept of Social Dialogue in Public Service Reform; 1.1. Introduction; 1.2. The Context of Social Dialogue; 1.3. The Purpose of Social Dialogue; 1.4. The Value of Social Dialogue; 1.5. The Social Dialogue Actors; 1.6. Forms of Social Dialogue; 1.7. The Social Dialogue Process in Public Service Reform; 1.8. Topics for Social Dialogue; 1.9. International Labour Standards and the Social Dialogue Process; 1.10. Enabling Conditions for Effective Social Dialogue; 1.11. Mainstreaming Gender in Social Dialogue.

1.12. Social Dialogue in Public Service Reform: How to Get Started and How to Sustain the ProcessPart 2: Case Studies of Social Dialogue; 2.1. Introduction; 2.2. Selected Best Practices of Social Dialogue; Part 3: Practical Steps and Checklists for Strengthening Social Dialogue; 3.1. Public Service Reform Context -- Situation Analysis; 3.2. Goals and Priorities of Reforms; 3.3. Policy Issues in Public Service Reform; 3.4. Hu.