Part I. Introduction to Operations Management. 1. Operations and Productivity --- 2. Operations Strategy in a Global Environment --- 3. Project Management --- 4. Forecasting ---- Part II. Designing Operations. 5. Design of Goods and Services --- S5. Sustainability in the Supply Chain --- 6. Managing Quality --- S6. Statistical Process Control --- 7. Process Strategy --- S7. Capacity and Constraint Management --- 8. Location Strategies --- 9. Layout Strategies --- 10. Human Resources, Job Design, and Work Measurement ---- PART III. Managing Operations. 11. Supply Chain Management --- S11. Supply Chain Management Analytics --- 12. Inventory Management --- 13. Aggregate Planning and S&OP --- 14. Material Requirements Planning (MRP) and ERP --- 15. Short-Term Scheduling --- 16. Lean Operations --- 17. Maintenance and Reliability ---- PART IV. Business Analytics Modules. Module A. Decision-Making Tools --- Module B. Linear Programming --- Module C. Transportation Models --- Module D. Waiting-Line Models --- Module E. Learning Curves --- Module F. Simulation.