Successful service operations management

Cover image for Successful service operations management

Successful service operations management

Başlık:

Successful service operations management

Yazar:

Metters, Richard, 1960-

ISBN:

9780324661187

Edition:

2nd ed.

Yayım Bilgisi:

Mason, OH : South-Western, c2006.

Fiziksel Tanım:

xx, 406 p. : ill. ; 26 cm.

Konu Terimleri:

Müşteri hizmetleri -- Yönetim.

Müşteri hizmetleri -- Yönetim -- Alan çalışmaları.

Customer services -- Management.

Customer services -- Management -- Case studies.

Added Author:

Metters, Richard, 1960-

Mevcut:*

Library	Materyal Türü	Barkod	Yer Numarası	Durum
Searching... Pamukkale Merkez Kütüphanesi	Kitap	0124518	HF5415.5 S83 2006	Searching... Unknown

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Özet

Özet

Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.

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