Introduction to management and leadership for nurse managers

Preface	p. xv
Contributors	p. xvii
1 Critical Thinking
Learning Objectives and Activities	p. 1
Concepts, Manager Behavior, Leader Behavior	p. 1
Introduction	p. 1
Research	p. 2
Applications of Critical Thinking	p. 4
2 Introduction to Managed Care
Learning Objectives and Activities	p. 7
Concepts, Manager Behavior, Leader Behavior	p. 7
Introduction	p. 7
Heath Care Costs	p. 7
The U.S. Health Care System	p. 8
Components of the U.S. Health Care System	p. 11
Managed Care	p. 12
3 Theory of Nursing Management
Learning Objectives and Activities	p. 22
Concepts, Manager Behavior, Leader Behavior	p. 22
What Is Management?	p. 22
Nursing Management	p. 27
Roles and Nursing Management	p. 31
4 Theory of Human Resource Development
Learning Objectives and Activities	p. 39
Concepts, Manager Behavior, Leader Behavior	p. 39
Introduction	p. 39
Definition	p. 40
Science of Behavioral Technology	p. 40
Autonomy and Empowerment	p. 42
Self-Help	p. 44
Human Resource Planning	p. 44
Andragogy	p. 48
Typologies and Taxonomies of Adult Education	p. 50
Human Capital	p. 51
The Future	p. 53
5 The Planning Process
Learning Objectives and Activities	p. 58
Concepts, Manager Behavior, Leader Behavior	p. 58
What Is Planning?	p. 58
Strategic Planning	p. 64
Functional and Operational Planning	p. 67
Planning New Ventures	p. 68
Practical Planning Actions	p. 71
Why Divisional Planning?	p. 71
Unit Planning	p. 72
Relationships to Organization	p. 72
6 Mission, Philosophy, Objectives, and Management Plans
Learning Objectives and Activities	p. 80
Concepts, Manager Behavior, Leader Behavior	p. 80
Introduction	p. 80
Mission or Purpose, Vision, and Values	p. 81
Philosophy	p. 84
Objectives	p. 84
Operational Plan	p. 90
Strategy	p. 90
Research	p. 93
7 Staffing and Scheduling
Learning Objectives and Activities	p. 97
Concepts, Manager Behavior, Leader Behavior	p. 97
Staffing Philosophy	p. 97
Staffing Study	p. 98
Staffing Activities	p. 102
Staffing the Units	p. 104
Staffing Modules	p. 105
Patient Classification Systems	p. 108
Modified Approaches to Nurse Staffing and Scheduling	p. 116
Temporary Workers	p. 119
Scheduling with Nursing Management Information Systems	p. 120
Productivity	p. 121
8 Human Resource Management Activities
Learning Objectives and Activities	p. 132
Concepts, Manager Behavior, Leader Behavior	p. 132
Recruiting	p. 132
Selecting, Credentialing, and Assigning	p. 139
Retaining	p. 146
Promoting	p. 154
Terminating	p. 156
9 Collective Bargaining
Learning Objectives and Activities	p. 167
Concepts, Manager Behavior, Leader Behavior	p. 167
Introduction	p. 167
History in Nursing	p. 167
Issues	p. 169
Process	p. 170
Benefits	p. 173
Ills	p. 174
Vulnerability	p. 175
10 Principles of Budgeting
Learning Objectives and Activities	p. 179
Concepts, Manager Behavior, Leader Behavior	p. 179
Introduction	p. 179
Basic Planning	p. 180
Procedures	p. 180
Cost Factors	p. 182
Definitions	p. 184
Operating or Cash Budget	p. 188
Personnel Budgeting	p. 190
Supplies and Equipment Budget	p. 195
Product Evaluation	p. 196
Capital Budget	p. 196
Performance Budgeting	p. 198
Revenues	p. 201
The Controlling Process	p. 205
Motivational Aspects of Budgeting	p. 209
Cutting the Budget	p. 209
11 Managing a Clinical Practice Discipline
Learning Objectives and Activities	p. 227
Concepts, Manager Behavior, Leader Behavior	p. 227
Introduction	p. 227
Use of Nursing Theory	p. 227
Modalities of Nursing Practice	p. 231
Ethical Concerns	p. 243
Multicultural Aspects of Nursing	p. 247
12 Decision-Making and Problem-Solving
Learning Objectives and Activities	p. 255
Concepts, Manager Behavior, Leader Behavior	p. 255
Introduction	p. 255
The Decision-Making Process	p. 255
Pitfalls of Decision-Making	p. 260
Improving Decision-Making	p. 260
The Role of Intuition	p. 261
Organizational Versus Personal Decisions	p. 262
Problem-Solving Process	p. 263
13 Implementing Planned Change
Learning Objectives and Activities	p. 269
Concepts, Manager Behavior, Leader Behavior	p. 269
Introduction	p. 269
The Need for Change	p. 270
Change Theory	p. 271
Resistance to Change	p. 277
Strategies for Overcoming Obstacles to Change	p. 278
Creativity and Innovation	p. 281
The Relationship of Nursing Research to Change	p. 285
14 Organizing Nursing Services
Learning Objectives and Activities	p. 296
Concepts, Manager Behavior, Leader Behavior	p. 296
Organizational Theory	p. 296
Developing an Organizational Structure	p. 313
Restructuring Nursing Organizations	p. 320
Analyzing Organizational Structures in a Division of Nursing	p. 328
Organizational Charts	p. 331
The Informal Organization	p. 331
Minimum Requirements of an Organizational Structure	p. 332
Organizational Effectiveness	p. 334
Symptoms of Malorganization	p. 335
15 Committees and Other Groups
Learning Objectives and Activities	p. 341
Concepts, Manager Behavior, Leader Behavior	p. 341
Committees Defined	p. 341
Committees as Groups	p. 341
Benefits of Committees	p. 342
Organization of Committees	p. 342
Group Dynamics	p. 343
Making Committees Effective	p. 347
Groupthink	p. 350
Quality Circles	p. 350
Self-Managed (Self-Directed) Work Teams	p. 351
16 Decentralization and Participatory Management
Learning Objectives and Activities	p. 359
Concepts, Manager Behavior, Leader Behavior	p. 359
Decentralization	p. 359
Participatory Management	p. 362
Structure of Decentralized and Participatory Organizations	p. 365
Process of Participatory Management	p. 366
Advantages of Participatory Management	p. 369
Disadvantages of Participatory Management	p. 371
Activities Involving Nurses in Participatory Management	p. 371
17 The Directing (Leading) Process
Learning Objectives and Activities	p. 383
Concepts, Manager Behavior, Leader Behavior	p. 383
Introduction	p. 383
Directing and Nursing Management	p. 384
Delegating	p. 385
Management by Objectives	p. 387
18 Leadership
Learning Objectives and Activities	p. 393
Concepts, Manager Behavior, Leader Behavior	p. 393
Leadership Defined	p. 393
Leadership Theories	p. 394
Leadership Style	p. 398
Transformational Leadership	p. 402
Leadership Versus Headship	p. 405
Gender Issues	p. 406
Nursing and Leadership Health Care Policy	p. 407
19 Motivation
Learning Objectives and Activities	p. 412
Concepts, Manager Behavior, Leader Behavior	p. 412
Theories of Motivation	p. 412
Dissatisfactions	p. 418
Satisfactions	p. 419
20 Communications
Learning Objectives and Activities	p. 436
Concepts, Manager Behavior, Leader Behavior	p. 436
Components	p. 436
Communication as Perception	p. 440
Communication Direction	p. 441
Information	p. 442
Listening	p. 443
Communication Media	p. 445
Obtaining Information	p. 451
The Future	p. 452
21 eNursing
Learning Objectives and Activities	p. 457
Concepts, Manager Behavior, Leader Behavior	p. 457
Introduction	p. 457
Historical Perspective	p. 458
Current Information Technology	p. 458
Future Information Technology Trends	p. 459
Computer Networking	p. 460
General-Purpose Applications Software	p. 464
Information Systems	p. 475
Nursing Management Applications	p. 479
Ethical, Legal, and Security Issues	p. 481
22 The Nurse Manager of Staff Development
Learning Objectives and Activities	p. 488
Concepts, Manager Behavior, Leader Behavior	p. 488
Philosophy of Adult Education	p. 488
The Staff Development Process	p. 489
Andragogical Approach to Program Design	p. 491
Critical Thinking-Learning Model	p. 493
Teaching Methods	p. 498
Evaluation Process	p. 498
23 Conflict Management
Learning Objectives and Activities	p. 502
Concepts, Manager Behavior, Leader Behavior	p. 502
Introduction	p. 502
Causes of Conflict	p. 502
Conflict Management	p. 508
Techniques or Skills for Managing Conflict	p. 510
Results of Conflict Management	p. 512
24 Controlling or Evaluating
Learning Objectives and Activities	p. 518
Concepts, Manager Behavior, Leader Behavior	p. 518
Introduction	p. 518
Controlling as a Function of Nursing Management	p. 519
Standards	p. 520
Controlling Techniques	p. 522
Master Control Plan	p. 528
25 Total Quality Management
Learning Objectives and Activities	p. 533
Concepts, Manager Behavior, Leader Behavior	p. 533
Introduction	p. 533
Application of Deming's Theory	p. 534
Other Quality Gurus	p. 538
Customers	p. 540
Leadership	p. 542
Culture and Climate	p. 543
Theory Z Organizations	p. 545
Quality Circles	p. 545
Performance Appraisal	p. 547
Application of Total Quality Management	p. 547
26 Quality Management
Learning Objectives and Activities	p. 557
Concepts, Manager Behavior, Leader Behavior	p. 557
Introduction	p. 557
Components of a Quality Management Program	p. 558
Organizational Structure	p. 560
Tools for Collecting Quality Data	p. 561
Problem Identification	p. 564
Problem Resolution	p. 565
Monitoring and Feedback	p. 565
System Evaluation	p. 565
Processes Involved in Quality Management	p. 566
Research and Quality Management	p. 567
Discharge Planning	p. 568
27 Legal Principles of Nursing
Learning Objectives and Activities	p. 581
Concepts, Manager Behavior, Leader Behavior	p. 581
Introduction	p. 581
Nurse Practice Acts	p. 581
Legal Aspects of Contracts	p. 582
Legal Aspects of Torts	p. 582
Privileged Communication	p. 584
Liability	p. 584
Expert Witness	p. 584
Risk Management	p. 585
Incident Reporting	p. 587
Accident Reporting	p. 588
Infection Control	p. 588
28 Performance Appraisal
Learning Objectives and Activities	p. 592
Concepts, Manager Behavior, Leader Behavior	p. 592
Introduction	p. 592
Purposes of Performance Appraisal	p. 593
Developing and Using Standards	p. 595
Training	p. 603
Feedback	p. 603
Peer Ratings	p. 606
Self-Rating	p. 607
Other Rating Methodologies	p. 608
Problem Areas in Performance Evaluation	p. 609
Effective Management of Performance Appraisal	p. 610
29 Pay for Performance
Learning Objectives and Activities	p. 617
Concepts, Manager Behavior, Leader Behavior	p. 617
Introduction	p. 617
Expected Outcomes	p. 617
Types of Compensation Programs	p. 618
Pay-for-Performance Process	p. 618
Group Versus Individual Plans	p. 621
Pay Designs	p. 623
How to Do a Merit Pay Increase	p. 624
Index	p. 631

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