Performance management in the 21st century : solutions for business, education, and family

Fulfilling the need for research on leadership, management, motivation, and human development, 21st Century Performance Management: Solutions for Business, Education, and the Family reveals how businesses and other institutions have suffered due to neglect of those skills.
Based on concepts pioneered by longtime leadership specialist Dr. Jones 21st Century Performance Management: Solutions for Business, Education, and the Family tells how anyone in a supervisory capacity can help others become more highly motivated, more productive, and more successful in all walks of life.

Features

Foreword	p. vii
Preface	p. ix
Acknowledgments	p. xiii
The Unseen Enemy	p. 1
Introduction	p. 1
Confusing Cause and Effect	p. 2
The Collective Cop-Out	p. 4
Where Do We Turn for Help?	p. 4
The Great Missing Link	p. 5
American Management Has an Identity Crisis	p. 10
A Nation at Risk or Just in Transition?	p. 13
Courage to Change	p. 17
Beyond a Shadow of a Doubt	p. 21
Trust, Diplomacy, Honesty, and Integrity	p. 24
The Spirit Killers	p. 31
Introduction	p. 31
How We Confuse External and Internal Motivation	p. 35
The Common Misuse of Power	p. 40
Confronting Can Be Risky Business	p. 46
How Listening and Responding Are Misunderstood	p. 50
Learn How to Respond to Feeling, Not the Event	p. 55
Encouragement Is the Most Essential Ingredient in All Relationships	p. 61
The Praise-Criticism Dilemma	p. 66
Using Questions Effectively	p. 68
Other Spirit Killers for Managers to Avoid	p. 70
Top-Down Management: How It Fails Business	p. 73
Introduction	p. 73
The Attitude Dilemma in Business--Power or Influence?	p. 81
Special Language and Special Actions Develop Winners	p. 91
Change the Hierarchy--Change Manager Development	p. 96
Every Right to Mismanage	p. 102
America Cannot Change Its Culture, But It Can Make Changes	p. 108
From Research to Mediocrity or Excellence?	p. 111
Top-Down Management in Education	p. 117
Introduction	p. 117
Misinterpreted Research--Spirit Killers in Education	p. 119
Motivation and Discipline	p. 128
No Excuses!	p. 132
The Vicious Circle	p. 135
The Vicious Circle in Government Affects Education	p. 140
Law and Order, or Orderliness and Self-Discipline?	p. 143
Teacher Training and School Accountability	p. 147
Top-Down Management: Effects on the Family	p. 157
Introduction	p. 157
The Hierarchy ... Not Just in Business and Education	p. 158
Participatory or Non-Participatory Families?	p. 161
Special Language for Preventative Parenting	p. 165
Running Away ... from the Hierarchy	p. 168
Do We Manage Young People into Drugs, Alcohol, and Sex?	p. 170
Gangs and Cults	p. 173
Suicide	p. 178
Child Abuse	p. 182
Divorce--Spousal Abuse	p. 186
Appendix	p. 189
References	p. 195

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