| Preface | p. xi |
| Acknowledgments | p. xv |
| Introduction | p. xvii |
| Chapter 1 Defining Enterprise Risk Management | p. 1 |
| Risks | p. 4 |
| Risk Drivers | p. 5 |
| Controls | p. 7 |
| Inherent and Residual Risk | p. 8 |
| Events | p. 9 |
| Outcomes | p. 9 |
| Management | p. 10 |
| Enterprise Risk Management | p. 11 |
| Chapter 2 Strategic Objectives | p. 13 |
| Financial Objectives | p. 14 |
| Statement of Financial Position | p. 14 |
| Statement of Financial Performance | p. 15 |
| Market Objectives | p. 15 |
| Customers | p. 16 |
| Suppliers | p. 16 |
| Competitors | p. 17 |
| Partners | p. 17 |
| Regulators | p. 17 |
| Operational Objectives | p. 18 |
| Corporate Governance | p. 18 |
| Human Resources | p. 18 |
| Management Team | p. 19 |
| Processes | p. 19 |
| Systems | p. 20 |
| Note on the Interdependence of Objectives | p. 20 |
| Chapter 3 At-Risk Concept | p. 22 |
| A Very Simple Distribution | p. 23 |
| A Slightly More Interesting Distribution | p. 24 |
| Location of the Distribution | p. 30 |
| Basic Statistical Measures | p. 32 |
| At-Risk Measure | p. 33 |
| Chapter 4 SOAR (the Methodology): Strategic Objectives at Risk | p. 38 |
| SOAR Methodology Components | p. 38 |
| Strategic Objectives | p. 39 |
| Execution Resources (The Enterprise Risk Management Office) | p. 44 |
| SOAR Process | p. 45 |
| Chapter 5 SOAR (the Process) | p. 46 |
| Chapter 6 Set Metrics for Defined Strategic Objectives | p. 48 |
| Why Measure? | p. 49 |
| Classes of Metrics | p. 50 |
| Metrics for Strategic Objectives | p. 51 |
| Metrics for Risk Drivers | p. 52 |
| Metrics for Controls | p. 53 |
| Setting Metrics | p. 54 |
| Cause and Effect | p. 55 |
| Cause-and-Effect Diagrams | p. 59 |
| Causal Loop Diagrams | p. 59 |
| Process Flow Charts | p. 60 |
| Regression Analysis | p. 62 |
| Sensitivity Analysis | p. 62 |
| Scenario Analysis | p. 63 |
| Examples of Metrics | p. 65 |
| Setting Target Values for Metrics | p. 66 |
| Chapter 7 Observe Metric Values | p. 72 |
| Observation Methods | p. 72 |
| Gathering Available Data | p. 72 |
| Calculating Data | p. 75 |
| Self-Assessment | p. 75 |
| Recording Observations of Metrics | p. 76 |
| Frequency of Observation | p. 77 |
| Triggers | p. 78 |
| Chapter 8 Analyze Movements in Metrics | p. 80 |
| Conducting the Analysis | p. 80 |
| Validating the Data | p. 84 |
| Validating Metric Choice | p. 89 |
| Reporting Findings | p. 90 |
| Chapter 9 React to the Metric Analysis | p. 94 |
| Record the Rationale for Your Reaction | p. 97 |
| Simple Task of Reacting According to the Measures | p. 97 |
| Confidence | p. 106 |
| Difficult Task of Managing Human Behaviors | p. 107 |
| Chapter 10 SOAR Dashboard | p. 112 |
| Today's Dashboard | p. 112 |
| SOAR Black Box Recorder | p. 116 |
| Chapter 11 Existing Enterprise Risk Management Approaches | p. 117 |
| Six Sigma | p. 117 |
| Balanced Scorecard | p. 118 |
| COSO | p. 118 |
| Chapter 12 Regulation and Compliance | p. 121 |
| Sarbanes-Oxley Act | p. 121 |
| Basel II | p. 122 |
| AS/NZS 4360:2004:Risk Management | p. 122 |
| Organizational Risk Management Policy | p. 122 |
| Chapter 13 Application of the Concept of "Shifting the Distribution" | p. 124 |
| GE | p. 124 |
| Bank Treasury Operations | p. 125 |
| Humans in Daily Life | p. 125 |
| Airlines | p. 126 |
| One Other Example | p. 127 |
| Chapter 14 Implementing the SOAR Methodology | p. 129 |
| Resourcing the Enterprise Risk Management Office | p. 129 |
| Enterprise Risk Management Officers | p. 130 |
| Enabling Technology | p. 130 |
| Applying the SOAR Process | p. 132 |
| Chapter 15 SOAR in Action Example | p. 135 |
| Step 1 Set (Metrics) | p. 135 |
| Cause and Effect (and Why, Why, Why?) | p. 142 |
| Cause-and-Effect Diagrams | p. 145 |
| Causal Loop Diagrams | p. 145 |
| Process Flowcharts | p. 145 |
| Regression Analysis | p. 146 |
| Sensitivity Analysis | p. 146 |
| Scenario Analysis | p. 147 |
| Step 2 Observe (End-of-Year Metric Values) | p. 148 |
| Step 3 Analyze (Movements in Metric Values) | p. 149 |
| Step 4 React (to the End-of-Year Analysis) | p. 157 |
| Step 1 Set | p. 158 |
| Step 2 Observe | p. 158 |
| Step 3 Analyze | p. 159 |
| Step 4 React | p. 161 |
| Conclusion | p. 163 |
| Appendix SOAR Methodology FAQ | p. 165 |
| Resources | p. 171 |
| Index | p. 173 |