| Part I Jobs, People and Organisations |
| 1 Work and jobs |
| 2 Ways of working |
| 3 Recruitment and selection |
| 4 Skills and qualifications |
| 5 Pay and benefits |
| 6 People and workplaces |
| 7 The career ladder |
| 8 Problems at work |
| 9 Managers, executives and directors |
| 10 Businesspeople and business leaders |
| 11 Organisations 1 |
| 12 Organisations 2 |
| Part II Production |
| 13 Manufacturing and services |
| 14 The development process |
| 15 Innovation and invention |
| 16 Making things |
| 17 Materials and suppliers |
| 18 Business philosophies |
| Part III Marketing |
| 19 Buyers, sellers and the market |
| 20 Markets and competitors |
| 21 Marketing and the market orientation |
| 22 Products and brands |
| 23 Price |
| 24 Place |
| 25 Promotion and packaging |
| 26 The Internet and e-commerce |
| Part IV Money |
| 27 Sales and costs |
| 28 Profitability and unprofitability |
| 29 getting paid |
| 30 Assets, liabilities and the balance sheet |
| 31 The bottom line |
| 32 Share capital and debt |
| 33 Success and failure |
| 34 Mergers, takeovers and sell-offs |
| Part V Finance and the Economy |
| 35 Personal finance |
| 36 Financial centres |
| 37 Trading |
| 38 Indicators 1 |
| 39 Indicators 2 |
| Part VI Doing the Right Thing |
| 40 Wrongdoing and corruption |
| 41 Ethics |
| Part VII Personal Skills |
| 42 Time and time management |
| 43 Leadership and management styles |
| 44 Leadership and management styles |
| Part VIII Culture |
| 45 Business across cultures 1 |
| 46 Business across cultures 2 |
| 47 Business across cultures 3 |
| Part IX Telephone, Fax and Email |
| 48 Telephoning 1: Phones and numbers |
| 49 Telephoning 2: Getting through |
| 50 Telephoning 3: Messages |
| 51 Telephoning 4: Arrangements |
| 52 Faxes |
| 53 Emails |
| Part X Business Skills |
| 54 Meetings 1: Types of meeting |
| 55 Meetings 2: the Chair |
| 56 Meetings 4: Discussion and argument |
| 58 Meetings 5: Agreement and disagreement |
| 59 Presentations 1: preparation and introduction |
| 60 Presentations 2: the main part |
| 61 Presentations 3: closing and questions |
| 62 Negotiations 1: situations and negotiators |
| 63 Negotiations 2: preparing |
| 64 Negotiations 3: win-win |
| 65 Negotiations 4: difficulties |
| 66 Negotiations 5: reaching agreement |
