Quality manager's complete guide to ISO 9000. 2000 cumulative supplement

Preface	p. vi
Introduction	p. vii
Chapter 1 Preview of the Year 2000 Version of ISO 9001	p. 1
The Changes in ISO 9001	p. 1
The Discussion of the Impending Standard	p. 4
Opening Discussion-General Comments on the 1994 Version of ISO 9001	p. 4
Section 4.0-Quality Management Systems Requirements	p. 5
Section 5 of ISO 9001:2000 Covers Management Responsibility	p. 7
Section 5.4 of ISO 9001:2000 Covers Management Responsibility	p. 10
Sections 5.5 and 5.6 of Management Responsibility	p. 14
Sections 6.1 and 6.2 of ISO 9001:2000-Resource Management	p. 18
Resource Management-Sections 6.3.1 and 6.3.2	p. 22
Resource Management-Section 6.3.3 -Work Environment	p. 28
Process Management-Section 7.1	p. 34
Section 7.2 of ISO 9001:2000-Customer-Related Processes	p. 39
Process Management -Section 7.2-Customer-Related Processes	p. 41
Section 7.2-Customer-Related Processes	p. 47
Element 7.3-Design and Development	p. 51
Elements 7.3.2 and 7.3.3-Design Inputs and Outputs	p. 53
Section 7.4-Purchasing	p. 55
Section 7.5-Production and Service Operations	p. 60
Section 7.6-Control of Nonconformity	p. 63
Section 7.7-Post-Delivery Services	p. 66
Section 8-Measurement, Analysis, and Improvement	p. 70
Section 8.2.1.2-Internal Audit	p. 76
Sections 8.2.2 and 8.2.3-Measurement of Processes and Products	p. 83
Section 8.2.4-Control of Measuring, Inspection, and Test Equipment	p. 91
Section 8.3-Analysis of Data	p. 94
Section 8.4-Improvement	p. 98
Summary	p. 103
Chapter 2 How to Select and Train Internal ISO 9000 Auditors	p. 105
Policy	p. 105
Procedures	p. 106
Work Instructions	p. 107
How to Select an Auditor	p. 110
How a Person Becomes an ISO 9000 Auditor	p. 113
The Best Way to Train the Auditors	p. 114
The Audit Cycle	p. 115
Additional Considerations for Auditing Beyond ISO 9000	p. 121
Summary	p. 122
Chapter 3 Questions from Our Readers	p. 123
New Questions for 1999	p. 123
Questions from Previous Supplements	p. 130
Chapter 4 How to Write Procedures, Work Instructions, Job Descriptions, and Training Materials at the Same Time	p. 169
What Is Job and Task Analysis?	p. 169
How to Perform a Job and Task Analysis	p. 170
How to Gain Knowledge through Job and Task Analysis	p. 174
How to Write Your Procedure or Work Instructions Based on the Data from Job and Task Analysis	p. 178
How to Create a Job Description, List of Skills, Competency Checks, and Training Program	p. 183
How Training Materials Can Be Quickly Developed from Job and Task Analysis Related Information	p. 189
When to Use a Flowchart with Job and Task Analysis	p. 191
Conclusion and Caution	p. 191
Chapter 5 ISO 9000 and the Service Industry	p. 197
Review of ISO 9004-2	p. 197
How a Service-Based Company Implements ISO 9001	p. 198
ISO 9000 in Education and Training Organizations	p. 200
ISO 9000 and the Legal Profession	p. 203
ISO 9000 and the Hospitality Industry	p. 206
ISO 9000 in Telecommunications	p. 213
Conclusion-There Are Lessons for All Companies	p. 215
Chapter 6 ISO 9000 in Specific Industries	p. 217
The Pressure Equipment Industry	p. 217
The Chemical Industry	p. 220
Software and ISO 9000	p. 222
The Road Freight Transport Industry	p. 227
The Construction Industry	p. 231
Conclusion	p. 235
Chapter 7 ISO 9000 and the Internet	p. 237
What Is the Internet?	p. 237
How to Gain Access to the Internet	p. 238
Uses of the Internet for Quality Professionals	p. 238
Examples of Internet Resources Related to ISO 9000-World Wide Web	p. 243
Examples of Internet Resources Related to ISO 9000-Mailing Lists	p. 249
Other Means of Accessing Internet Resources Related to ISO 9000	p. 254
Where to Get Further Information on Using the Internet	p. 256
Chapter 8 The Automotive Industry Embraces ISO 9000 in QS-9000	p. 257
The Major Impact of QS-9000	p. 257
A Look at the Requirements	p. 258
How to Cope with the Requirements	p. 259
Plan into Policy	p. 260
First Example-Element 4.1, Management Responsibility	p. 261
A Second Example from QS-9000-Process Control	p. 262
How You Are Audited	p. 267
The First Helpful Guideline for QS-9000-QSA, the Quality System Assessment	p. 269
Further Help on Surviving QS-9000-The Production Part Approval Process (PPAP)	p. 270
More Help with QS-9000-Failure Mode and Effects Analysis	p. 273
Advanced Quality Planning and the Creation of Quality Control Plans	p. 277
Quality Plans	p. 279
Summary	p. 280
Chapter 9 ISO 14000: The Environmental Management Standard	p. 283
TC 207 and the Origins of the Environmental Management Standard	p. 284
How You Will Most Likely Have to Conform	p. 285
ISO 14001-The Actual Requirements of an Environmental Management System	p. 289
ISO 14000 and the Small Business	p. 292
Implementing EMS	p. 293
Inside ISO 14010	p. 295
Inside ISO 14011 Part 1	p. 296
Inside ISO 14012	p. 298
Summary	p. 299
Chapter 10 The Role of Intranets for ISO 9000 Conformance	p. 301
Server-based Economy	p. 301
Local Area Network	p. 302
Information-Based Society	p. 302
How to Build an Intranet for Your ISO 9000 Documentation	p. 304
Building Your Own ISO 9000 Intranet	p. 308
An Intranet for Document Control	p. 308
Structure Your Intranet	p. 309
The Checklist	p. 309
Writing the Level I Document	p. 310
Appendix A ISO 9000-Related Standards	p. 317
Cen/Cenelec-En 45000 and 46000 Standards	p. 319
Appendix B Countries Currently Participating in ISO 9000 Development	p. 320
Appendix C Products Requiring CE Marking and Possible ISO 9000 Conformance	p. 321
Appendix D Sources of Further Quality-Related Information on the Internet and Other Computer Resources	p. 322
The Internet	p. 322
World Wide Web	p. 325
Appendix E Contact Phone Numbers and Addresses for Further ISO 9000 Information	p. 329
Appendix F ISO 9000 Registrars Worldwide	p. 331
Appendix G The Revisions to ISO 9000 and Their Impact	p. 348
An Analogy	p. 348
What Was Revised in 1994 and What Was New	p. 349
ISO 9000-1 and How to Use It Effectively	p. 352
The Contents of ISO 9000-1: Why This Is an Important Document	p. 353
What Was New in the 1994 Version of ISO 9000-1?	p. 360
Element-by-Element Analysis of the Changes Created by the Revised ISO 9000-1 Standard	p. 361
What Changed in ISO 9002	p. 372
Why the Greatest Changes Occurred in ISO 9003	p. 372
ISO 9004-1 and How to Use It Effectively	p. 374
Why ISO 9000-2 Is the Document You Have to Get to Realize the Maximum Gain in Using the Revised ISO 9000 Standards	p. 378
A Specific Example of Using ISO 9000-2 and ISO 9004-1: Document Control	p. 379
A Second Example of Using ISO 9000-2: Corrective Action	p. 380
Important Points to Note within ISO 9000-2	p. 380
The Impact of These Standards on Your Company	p. 384
Summary	p. 384
Index	p. 385

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